Acceptable Use & Anti‑Spam Policy
Guidelines to ensure safe, compliant, and reliable email delivery.
Effective date: 2026-04-01
No spam
- No unsolicited bulk email.
- No purchased, scraped, or rented lists.
- No “warming” campaigns designed to evade filters.
Consent and compliance
- You must have a lawful basis and required consent to contact recipients.
- You must comply with anti‑spam and privacy laws applicable to you and your recipients.
- You must honor unsubscribe, opt‑out, and suppression requirements where applicable.
Laws vary by region and audience. You are responsible for meeting the rules that apply to your sends and your recipients.
Prohibited content
The following categories are never allowed on Risu Mail. Violations may lead to immediate suspension or termination.
- Phishing, impersonation, or deceptive headers/domains.
- Malware, spyware, or harmful payloads/links.
- Harassment, hate, or unlawful content.
- Fraud, scams, or misleading claims.
Technical abuse
Automated or manual attempts to stress the platform, bypass protections, or misuse authentication flows undermine deliverability for everyone.
- Attempting to bypass rate limits or security checks.
- Abusing OTP endpoints (bruteforce, enumeration, or high‑volume sends).
- Using compromised accounts or keys.
Enforcement
We may monitor for abuse signals such as abnormal API rate, high bounce rates, spam complaints, or suspicious content patterns. If detected, we may reject sends, pause API access, suspend accounts, and open a case for review.
Enforcement actions are designed to protect recipients and infrastructure. Repeated or severe abuse may result in permanent loss of access.
Need help or have questions?
If you believe your account was impacted in error, contact support.
Sign in may be required to open a ticket.